FAQ

Shipping & Customer Care

At Vibell & Co, we believe every customer deserves a smooth, reliable, and premium shopping experience.
Hieronder vind je alles wat je moet weten over verzending, retourneren, betalingen en ondersteuning.

🚚 Free Worldwide Shipping

We proudly offer free shipping on all orders — no minimum purchase required.

📦 Processing & Delivery Time

Processing Time:
Orders are processed within 1–3 business days.

Delivery Time:
Once shipped, your package typically arrives within 5–8 business days, depending on your location.

We always work to deliver your order as quickly and safely as possible.

🔍 Order Tracking

Every order includes a tracking number.
After your order has been processed, you’ll receive an email with your tracking details so you can follow your delivery at any time.

↩️ 30-Day Easy Returns

Vibell & Co Return Policy

You have 30 days from delivery to request a return or exchange.
Refunds are issued to the original payment method.

Return Conditions:

  • Items must be unused

  • Items must be in original condition

  • Items must be in original packaging

Returns that do not meet these requirements, or are not due to our error, may not be eligible.

Return Shipping:
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

📧 Start your return: help@vibellandco.com

🔒 Safe & Secure Payments

Shop with complete confidence. All payments at Vibell & Co are processed through secure and trusted partners.

  • Pay easily with your credit or debit card

  • Every transaction is protected by SSL encryption

  • No hidden fees — ever

  • Quick, seamless checkout

At Vibell & Co, your security comes first.

💬 Customer Care & Friendly Support

Your experience matters to us.

Our dedicated support team is always ready to assist — no matter your question or the time.

We strive to respond within 12 hours, so you’re never left waiting.

Have a question or need help?

📧 Contact us at: help@vibellandco.com
We’ll take care of everything.

⏳ Lifetime Warranty

Every Vibell & Co watch is backed by our lifetime craftsmanship warranty.
We want you to love your purchase — and if for any reason you don’t, you can return it within 30 days for a full refund (terms apply).

Quality, trust, and durability — that’s the Vibell & Co promise.