Return & Refund Policy

Returns & Exchanges

At Vibell & Co, we are dedicated to ensuring that every customer enjoys a smooth and satisfying shopping experience. If you are not fully happy with your purchase, you may request a return or exchange under the conditions below.

🛍️ General Conditions

Return Window:
You have 30 calendar days from the date you receive your item to request a return or exchange.

Product Condition:
Returned items must be unused, in their original packaging, and in the same condition as when you received them.

Eligible Products:
Returns are only accepted for:

  • Items with manufacturing defects

  • Items that do not match your order

🔄 Return Process

1. Contact Us:
Email our customer support team at help@vibellandco.com with the reason for your return.

2. Instructions Provided:
We will send you detailed steps on how to complete your return.

3. Shipping Costs:
Customers are responsible for return shipping fees unless the return is due to an error on our part (e.g., wrong item or defective product).

💳 Refunds

Inspection:
Once your return has been delivered to us, it will be inspected to verify its condition.

Approval:
If your return is approved, the refund will be issued to the original payment method used during checkout.

Processing Time:
Refund processing time may vary depending on your payment provider or bank.

📦 Exchanges

Availability:
Exchanges depend on the availability of the desired item.

Price Differences:
If the new item has a different price, the difference will be charged or refunded accordingly.

⚠️ Exceptions

The following items cannot be returned or exchanged:

  • Sale items or discounted products

  • Personalized or custom-made items

📬 Need Help?

If you have any questions or need further assistance, please contact us at help@vibellandco.com.
Our support team is always ready to help.